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Resume Videos & Tips

Tips

Resumes should be only one page. Put it on really good resume quality paper. Professional colors are cream, white or beige. Be mindful that colors that are very bright will detract from the information that’s on your page.

Name and Address

The first section you want to deal with is your name and address. Don’t forget that employers like to email, so put your email address on it as well. If you might be home during the summer, you might want to put your permanent address as well as your school address. That way employers can get you at both locations.

Objective Statement

Our hospitality employers simply want to know, do you want an internship, or do you want a permanent management job. Indicate that only. Do not make extraneous, flowery sentences. Simply list, my objective is to obtain a management position or an internship, or work experience. If you know what segment of the hospitality industry you want to enter, its best to list that. Employers really like to see, whether you’re food and beverage or you’re lodging. Also remember that you can have an objective for a variety of different purposes. So its okay to have various resumes, with different types of objectives.

Education

Our next section is education. Remember, you want to list your degrees and certification. Many in the hospitality industry do not have a formal degree so its important for you to put your Bachelor of Arts, in Hospitality Business. Make sure you also list where you got that from, which of course, is Michigan State University. If you’d like to list the Eli Broad College of Business, you’re welcomed to do that as well.

Following your degree, you might want to list then your G.P.A. It is a personal choice. The rule of thumb is, if you get a 3.0 you might want to put that. Also make sure you put when you’re graduating. Its really difficult for employers to find out if you want a permanent job or an internship because they don’t know when you’re graduating. If you have any certification specific to hospitality, they would go next. Certification such as TAPS or TIPS, or your servsafe certification will be important to list as well.

Another section under education, would be whether you did a study abroad. Employers love to see international experience, so if you’ve done one also list that. Be sure to include how many credits you might have taken and what particular discipline that it covers. For instance, 9 credits in International Hotel Lodging Development and your Study Abroad might be India or Dubai.

Experience

Your next section is your Hospitality work experience. Now remember all work experience is in reverse chronological order. Meaning your most current job is listed first. You want to have a beginning date and an end date for that particular job. If you’ve had all hospitality jobs, then list them as hospitality jobs. But, for instance, what if you’ve had another job, say janitorial then I would like you to make that a different section than your hospitality section because our employers are looking specifically for that hospitality experience. So, if you have a number of other jobs, non-hospitality specific, please put them in a different section after this one that says additional work experience.

Now underneath each job, if its not evident by what you do, you might want to give an explanation. Especially if the company is not a recognizable one, and employers don’t know what kind of company it is. So, for instance, you might be in food and beverage and you might have been a server and I have no clue of the restaurant. So you might want to say, “I’ve been a server at a 400-seat fine dining restaurant. Some kind of description, that allows the employers to know a little bit more about that company and what you work for and what your duties and jobs entailed. Don’t list complete sentences, just list two or three different phrases about the duties that you performed on that job.

Honors and Leadership

Our next two sections are honors and leadership. You can put them together under one category, depending on what your personal experience is. If you have a number of honors, simply list them and the year you received them. Under leadership, you would list any of the activities you’ve been involved in, any sports, anything that shows your extracurricular activities. Again you can combine the two categories, if you don’t have a lot of things to list, but if you do separate them out.

Skills

Our companies are particularly interested whether you have presentation skills. So excel and powerpoint are critical things that you need to put down. Also, under the computer area under skills, I want you to list anything that has to do with property management systems or property operating systems. List what those systems are, such as Micros or Alowa. Companies will be particularly interested, that you have those type of skills.

The other thing listed under skill, would be any languages that you speak. I use three different ratings for competency, whether you’re familiar, whether you’re proficient or whether you’re fluent in written/spoken French, for instance.

Resume Content Example

Note: Please remember there are many resume formats; the following example is just a suggestion and a frequently used format.

NAME

PERMANENT ADDRESS
LOCAL ADDRESS

If both addresses are the same, use only one (centered under your name).

OBJECTIVE: Make this statement focused, interesting, and unique so that it grabs the reader’s attention. If you are seeking an internship, indicate your interest in obtaining an internship in your field. Explain that you have classroom theory and related skills that can be applied to a practical experience. NOTE: Feedback from employers varies – some prefer an objective, some do not. Keep it simple and to-the-point!

EDUCATION: List the degree you are currently pursuing first and continue in reverse chronological order. Identify the university name, city, state, title of degree, major, minor, and the expected date of graduation. Grade point may be listed if it is 3.0 or over on a 4.0 scale. Some students indicate the GPA in their majors.

EXPERIENCE: Start with your current or most recent employment and list data in reverse chronological order. Identify employer, city, state, period of employment, job title, and duties. Bullet your duties versus listing them in paragraph form. Include volunteer work and summer jobs of significant duration and importance – it all counts. Volunteer work could be listed under a separate section as well. NOTE: If you have experience that is directly related to your major, you may want to include a section called “RELATED EXPERIENCE” which would appear prior to the “EXPERIENCE” section.

ORGANIZATIONS: List the organizations and clubs that you are (or have been) a member of, whether on- or off-campus. Also include the dates of your membership. If you are an officer within the organization(s), indicate the office.

HONORS/AWARDS: Include any honors, awards, and scholarships that you have received. These may include dean’s list, honors programs, organization recognition, etc. (This section could be part of EDUCATION section as well.)

COMPUTER SKILLS: List the computer software/hardware that you know. Do not include phrases such as “familiar with” or “understanding of” as these may imply weaknesses. (These may be listed in a two column bullet format.)

COURSEWORK: This can be a separate section or part of the EDUCATION section. List the courses that you have taken that are in your major or related to your area of study. List them by course title versus course number. (These may be listed in a two column bullet format.)

PROJECTS: List projects in which you have been involved that are related to your major.

SPECIAL SKILLS/INTERESTS: Special sills, hobbies, travel, ability to speak other languages, etc. (it is helpful to list interests that demonstrate transferable skills needed for employment opportunities.)

REFERENCES: List “Available upon request” Create a separate document which lists the name, title, company name, complete address, and phone number of at least three references that can be distributed to employers when requested. It is suggested that these are professional references rather than personal references. (Always ask permission before using references’ names, etc.)


Resume Format Example

Note: Please remember there are many resume formats; the following example is just a suggestion and a frequently used format.

JOSEPH STUDENT

123 Case Residence Hall, MSU
123 Farm Lane Lansing, MI 48823
(517)-555-0193
studentj@msu.edu

OBJECTIVE

To acquire an internship or work experience in the hospitality industry

EDUCATION

Bachelor of Arts Degree, Hospitality Business,Graduation: May 2007

Michigan State University, East Lansing, MI

G.P.A. 3.7/4.0 Dean’s List all semesters

ServSafe Certification 2005-2008

MSU Study Abroad, India and Dubai Summer 2006

Nine credits in International Finance, Lodging, and Real Estate Development

HOSPITALITY EXPERIENCE

Rooms Operations InternSummer 2005

Marriott Wardman Park, Washington, D.C.Front Office

  • Shadowed managers and attended division meetings
  • Mastered Marriott’s Property Management System
  • Guest check-in/out procedures
  • Bell services
  • Concierge
  • Club Level Concierge

Housekeeping

  • Rooms inspections, inventory inquires
  • Cleaned rooms
  • Lobby and Public Restroom Attendant
  • Houseman and Laundry

Administrative Assistant InternSummer 2002

Choice Hotels International Corporation, Silver Spring, MD

  • Contacted and set-up training meetings for franchisees
  • Assisted in preparing and setting-up training meeting and rooms

ADDITIONAL EXPERIENCE

Student and Industry Resource Center Coordinator 08/2004 – Present

The School of Hospitality Business, East Lansing, MI

  • Assist students with professional development, securing internship and jobs

SCHOLARSHIPS/HONORS

  • Spartan Scholarship
  • Michigan State University Scholars Award
  • J. Willard Marriott Memorial Scholarship
  • American Hotel and Lodging Association Pepsi Scholarship

LEADERSHIP

  • Director of Industry Relations, CAREER EXPO XXVII, MSU Hospitality career fair- 2006
  • Volunteer, The School of Hospitality Business Auction- Spring 2006
  • Server, Les Gourmets black tie dinner- Spring 2005

SKILLS

  • Fluent in Spanish; written and spoken
  • Proficient in Microsoft Excel, Access, Power Point, and Word
  • Proficient in Hospitality Property Management Systems (PMS) MICROS

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